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Personal Care and Respite Services

Personal Care and Respite services include non-medical personal support, homemaking, medication reminders and assistance, supervision and/or activation and caregiver support, each when needed.

VHA’s Personal Support Workers (PSWs) and Home Support Workers (HSWs) assist clients in their own homes with activities of daily living including:

This service offers assistance and respite to caregivers as well as clients living alone, recovering from health-related issues, or living with chronic illness.


  • Frail seniors, who require assistance on a regular basis; and/or
  • Caregivers, who need a break from their caregiving responsibilities while they re-charge or run errands; who
  • have a valid Ontario Health Card; and
  • live in Ottawa Centre, Ottawa East and Orleans.


$10.00/hour for a minimum of a 2 hour visit/week. This program is partially funded by Ontario Health.

  • Services are provided between the hours of 8:00 am and 8:00 pm daily.
  • Services are scheduled in advance and billed monthly.

How to apply:

To learn more and to access this service, contact VHA’s Central Intake at 613-238-8420 or 1-877-818-0884.

Assistance with non-medical personal care:

Includes tasks to assist with or supervise the Activities of Daily Living such as:

  • Washing
  • Bathing
  • Toileting
  • Grooming, including hair care, oral/mouth care
  • Dressing/undressing
  • Assistance with eating/feeding
  • Assistance with mobility, including transferring.

Medication reminders:

(Cueing) means a verbal reminder (in person) to the client at pre-scheduled times to take their medication(s). Medication assistance provides physical assistance with opening a blister pack or dosette prepared by a family member or pharmacy. The client must be able to self-administer their medication.

Supervision and activation:

Includes oversight/monitoring to ensure safe and healthy behaviours and to promote socialization as well as active, independent living.

Caregiver support:

To prevent and/or postpone disabilities, distress, discomfort and preventable injury and illness, and to increase the capacity of older adults to have meaningful control over their health and well-being.