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Attendant Services – Outreach (in the community)

Our Attendant Outreach services are available to people residing in their own homes/apartments throughout the city of Ottawa. Services are provided on a pre-scheduled basis only. The program is funded by the Ministry of Health and Long-Term Care and there is no cost to you if you are eligible for services. VHA is the only provider of subsidized Attendant Outreach Services in the greater Ottawa area.

The goal of Attendant Outreach services is to support individuals with physical care needs to allow them to continue to live as independently as possible in their own homes.

Attendant Outreach services provides non-medical assistance to adults and seniors with irreversible physical challenges including but not limited to arthritis, spinal cord injury, spina bifida, or chronic progressive disease such as Multiple Sclerosis, Muscular Dystrophy, Cerebral Palsy and similar.

  • Clients live in their own homes in the community, make their own decisions and can communicate their service needs to staff trained in the delivery of personal care.
  • Physical care needs are provided by qualified Attendants and include non-medical personal support services that are available on a pre-scheduled basis only, between 6:00 am and 11:00 pm, seven days a week.
  • Care coordination is provided by our team of social work and nurse supervisors who conduct standardized assessments and, in partnership with you, develop individualized service plans which are updated when your needs change. Types and amounts of assistance are limited by eligibility criteria and service maximums.
  • Applications for service and housing are accepted on an on-going basis.

Physical Care Needs

We provide non-medical support for people who need pre-scheduled assistance with personal care between the hours of 6:00 am and 11 pm, such as:

  • Personal hygiene
  • Dressing, undressing
  • Washing, bathing, showering, bed bath
  • Assistance with medication
  • Toileting and bladder care, including emptying and changing of leg and night bags, stoma care, maintenance of external catheter, application and maintenance of external condom
  • Bowel care including use of suppositories, digital stimulation and manual disimpaction, stoma care
  • Mouth care
  • Hair care
  • Grooming, including shaving, make-up application
  • Transferring, positioning and turning

Wellness assistance:

  • Respiratory assistance (ventilator, bi-pap)
  • Range of motion exercises
  • Assistance with cough devices and cough therapy.


To be eligible for Supportive Housing services, interested applicants must:

  • Be insured under the Health Insurance Act of Ontario (ie. have a valid Ontario Health Card); and
  • Be 16 years of age or older; and
  • Have an irreversible physical disability and require physical assistance with the activities of daily living such as dressing, bathing, transferring and/or toileting; and
  • Be able to communicate sufficiently; and
  • Be able to travel throughout the community to have any medical/professional needs met by visiting your physician or other health professional(s).

How to Apply

Applications for VHA’s Supportive Housing services are coordinated through a common application and centralized point of access for all individuals applying for Attendant Services in Eastern Ontario.

Assistance in completing the application can be found in the Application Guide.

To learn more and discuss your application for service, contact VHA’s Community Gateway®.