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Contact Us

If this is a medical emergency, please call 9-1-1 or go to your nearest hospital emergency department.

New Client Referrals

Find a Service

If you cannot find what you are looking for, contact us using the form below or phone us at 613-238-8420 or toll-free at 1-877-818-0884 and we will help you find the service you need.

8:30 am – 4:30 pm (Mon -Fri)


    All Other Business: 8:30 am – 4:30 pm (Mon –Fri)


    VHA is pleased to offer over-the-phone interpretation service to our clients and families through Ottawa Language Access (OLA, Language Interpretation Services — Ottawa Newcomer Health Centre (onhc.ca)

    Client Confidentiality 

    Even if a client is speaking publicly about their service… 

    We are unable to comment on individual situations out of respect for client confidentiality, and our obligations under the Personal Health Information Privacy Act. This remains in place even when a client is speaking publicly about their health services. 

    For Media

    If you are a journalist, please contact our Media Relations liaison at Village PR – Public Relations, Communications and Social Web for Charities.

    We will respond to your inquiry weekdays, during office hours.

    Health System Planning and Funding

    Please visit the Ontario Health website at ontariohealth.ca

    Billing and Accounts Receivable

    Payments can be made by the following methods (please reference your name and address): 

    • Internet and online banking using e-Transfer.
      To pay your bill through e-Transfer, please contact our Controller, Deborah Heins, at dheins@vhaottawa.ca  
    • Cheque: payments by cheque can be mailed directly to Accounts Receivable at the address below. Please enclose the stub of the bottom of your statement.  
    • Credit card: please contact Accounts Receivable at 613-238-8420 ext. 230 or email nhage@vhaottawa.ca to arrange for payment by credit card.  
    • Pre-authorized payments: continuing clients should contact our Controller, Deborah Heins, to set up an account. Email dheins@vhaottawa.ca to make arrangements.     

    Mailing Address

    Our address is: 

    VHA Health & Home Support 

    250 City Centre Avenue, suite 700 
    Ottawa, On  K1R 6K7 

    General inquiries: 613-238-8420 or 1-877-818-0884
    Accounts Receivable inquiries: nhage@vhaottawa.ca  
    Accounts Payable inquiries: vrahme@vhaottawa.ca  

    Office hours: Monday – Friday, 8:30 am – 4:30 pm EST